DELIVERY

I wanted to complete my order but a product is suddenly no longer available?
We are sorry that you were unable to complete your order. When you place an item in your shopping bag, it does not mean that it is reserved for you, so it is possible that someone else ordered the item, even if it's in your shopping bag.

How can I be sure that my order was received correctly? 
When you have fully completed the ordering process, an automatic order confirmation will be send to you by email. If you have not received this e-mail, please contact our customer service: klantenservice@pimsa.nl

Can I cancel my order?
If your order has not been sent yet, it is no problem to cancel the order. Even if you have already paid for the order, we will then transfer the amount back to you as soon as possible.

What should I do if my order has not arrived?
Send an e-mail to: klantenservice@pimsa.nl

Does pimsa also deliver worldwide? 
Yes! Under Shipping and Returns you can find the exact costs for this.

What is the gift service?
Want to surprise someone with cute and trendy baby -or kids fashion items, choose during the ordering process for the gift service. For €1,50 we make sure that the items are gift wrapped, there is also room for a personal message to the recipient. You can choose to have the order either delivered to the recipient or to your home address.

Order with or without an account?
To place an order, it is obviously not required to create an account. Creating an account provides you however with the following benefits:

  • Personal information such as name and address are automatically filled in by logging in, which will speed up the ordering process
  • You can add items to your wishlist
  • You can track the status of your order(s)


PAYMENT 

How can I pay?
Payment is possible through:

-  iDEAL
-  Overboeking
-  MasterCard of VISA
-  PayPal
-  Bancontant
-  SofortBanking

Payments go through MultiSafePay. This reliable and SSL secure checkout system meets the highest safety standard for payment transactions (PCI-DSS).


PRODUCTS

Where are the products produced?
All products are designed in the Netherlands and manufactured in Turkey.

What size should I order?
Please refer to the size chart. A tip: look at the largest size, since Pimsa uses combination sizes. When an article differs in terms of size, this is indicated in the item description.

Where can I file a complaint? 
By sending an e-mail to; info@pimsa.nl. We will do our utmost best to come to a solution together with you.

I have a question about a product.
Please contact our Customer Service; klantenservice@pimsa.nl, we will answer all of your questions as soon as possible.

Is the size I want in stock?
When the size desired by you is no longer available on the website, this means that it can not be ordered at the time. However, it is possible that an item will be available again, for example, through a canceled order or because there will be a new supply of the article.

Do I have a 100% guarantee that all products are available?
Unfortunately, it can sometimes happen that an item that is indicated to be in stock, appears to be unavailable. In that case we will contact you as soon as possible and offer you the opportunity to choose another article or size or cancel the item or the entire order.

Do you have a question that is not answered?
Send an email to; klantenservice@pimsa.nl

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