I wanted to complete my order but a product is suddenly no longer available?
We are sorry that you were unable to complete your order. When you place an item in your shopping bag, it does not mean that it is reserved for you, so it is possible that someone else ordered the item, even if it's in your shopping bag.

How can I be sure that my order was received correctly? 
When you have fully completed the ordering process, an automatic order confirmation will be send to you by email. If you have not received this e-mail, please contact our customer service:

Can I cancel my order?
If your order has not been sent yet, it is no problem to cancel the order. Even if you have already paid for the order, we will then transfer the amount back to you as soon as possible.

What should I do if my order has not arrived?
Send an e-mail to:

Does pimsa also deliver worldwide? 
Yes! Under Shipping and Returns you can find the exact costs for this.

What is the gift service?
Want to surprise someone with cute and trendy baby -or kids fashion items, choose during the ordering process for the gift service. For €1,50 we make sure that the items are gift wrapped, there is also room for a personal message to the recipient. You can choose to have the order either delivered to the recipient or to your home address.

Order with or without an account?
To place an order, it is obviously not required to create an account. Creating an account provides you however with the following benefits:

  • Personal information such as name and address are automatically filled in by logging in, which will speed up the ordering process
  • You can add items to your wishlist
  • You can track the status of your order(s)


How can I pay?
Payment is possible through:

-  iDEAL
-  Overboeking
-  MasterCard of VISA
-  PayPal
-  Bancontant
-  SofortBanking

Payments go through MultiSafePay. This reliable and SSL secure checkout system meets the highest safety standard for payment transactions (PCI-DSS).


Where are the products produced?
All products are designed in the Netherlands and manufactured in Turkey or Portugal.

What size should I order?
Please refer to the size chart. A tip: look at the largest size, since Pimsa uses combination sizes. When an article differs in terms of size, this is indicated in the item description.

Where can I file a complaint? 
By sending an e-mail to; We will do our utmost best to come to a solution together with you.

I have a question about a product.
Please contact our Customer Service;, we will answer all of your questions as soon as possible.

Is the size I want in stock?
When the size desired by you is no longer available on the website, this means that it can not be ordered at the time. However, it is possible that an item will be available again, for example, through a canceled order or because there will be a new supply of the article.

Do I have a 100% guarantee that all products are available?
Unfortunately, it can sometimes happen that an item that is indicated to be in stock, appears to be unavailable. In that case we will contact you as soon as possible and offer you the opportunity to choose another article or size or cancel the item or the entire order.

Do you have a question that is not answered?
Send an email to;

© 2016 - 2019 pimsa | sitemap | rss | ecommerce software - powered by MyOnlineStore
This website uses cookies. Accept More information
What is a cookie ? A cookie is a small text file that is sent to your computer. When you visit a website Both this website and other parties may place cookies . What are cookies used for? This website uses cookies to improve . Ease of use and performance of the website Using cookies , we make sure to include that you do not always receive the same information when you visit our site or enter . Cookies make surfing the site so much more pleasant . There are different types of cookies . This website uses persistent cookies and session cookies. Permanent cookies : Allows the website can be set to your preferences. For example, to your consent to allow cookies to remember. As a result, you do not have to repeat so you save time and easily navigate through the online store . Your preferences Persistent cookies can be removed via the settings of your browser . Session cookies : Using a session cookie , we can see which parts of the website you have viewed this visit . We can therefore adapt to the surfing behavior of our visitors as possible. Webshop These cookies are automatically deleted when you close your browser . With the specific purpose of this Web site places cookies ? This web site places cookies for the following reasons : Shopping Cart ( functional cookie) : Remember what products are in your shopping cart. Without this cookie , you can order any products or in your shopping basket . Cookie selection ( functional cookie) : Remember that you have given to the placing of cookies our permission . Google Analytics ( tracking cookie ) : Measure how you use the website and how you found us and reports in attempt to gain insight here . Google AdWords ( tracking cookie ) : we measure how you use the website and how you found us. We use this knowledge to improve . Our AdWords campaigns Facebook ( Social Media cookie) : This cookie is possible to 'like' our Facebook page . This button works through code from Facebook itself originates . Twitter ( Social Media cookie) : This cookie is possible to follow our Twitter page . This button works through code that originates from Twitter itself . AddThis ( Social Media cookie) : This cookie is it possible to share via Facebook , Twitter , Hyves and various other social media websites our content . Affiliate marketing (marketing cookies) : We use these cookies to reward them for their contribution to the sales partner sites (affiliates , such Daisycon , TradeTracker and Cleafs ) . Review sites (marketing Cookies ): We like to be judged by customers . We use a review site such as The Feedback Company. These places cookies for proper operation . How can I manage or delete cookies ? Generally, cookies can be managed , edited and deleted by your browser . More information on and off , and cookies can be found in the instructions and / or using the help function of your browser .