If the order or part of the order does not fit your expectations, it can be returned to us within 14 days after reciving the package. Before returning the article(s) send an e-mail to retour@pimsa.nl with the following details;

  • name
  • ordernumber
  • product
  • reason of return 

After receiving your e-mail we will send you a confirmation. You can then send the article(s) back in their original packaging, on your own expense to:

Pimsa
T.a.v. retourafdeling
Carnegielaan 6  (unit 2.09)
2517 KH Den Haag

After receiving the article(s), we will return your payment within 14 days. The rules of returns are; 

  • The article(s) should be unworn and unwashed
  • The article(s) must have all the original labels
  • Items that are damaged will not be accepted
  • After the period of 14 days, returns are not possible

More information 

For more information on exchanges and returns you can contact our customer service at; klantenservice@pimsa.nl

 

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